FAQS

Delivery

When will you ship my order?

We aim to ship all orders within 1-2 business days. You will receive a confirmation email when your order is fulfilled and posted.

Our T-shirts and apparel are printed on demand in Australia, and take on average 3 days to fulfill. Your order will be shipped directly to you once it has been printed.

How long will my order take to arrive?

Being based in Brisbane, Australia gives us a great advantage for Australian customers - SUPER fast shipping!

Standard Shipping (Estimates)

  • QLD, NSW, VIC - 2-3 working days
  • SA, TAS and WA - up to 6-8 working days.

 

We also offer an Express Shipping option which greatly speeds things up if you’re really in a hurry!

To check delivery times to your location use this link (selecting 4000 - Brisbane as the ‘From’ location)

For international orders, delivery time depends on where you live but the average is around 2 weeks. You can also get an estimate on your delivery time at the above link.

Can I track my order?

For Australian orders - YES! You will receive tracking information on all Australian orders, so you can scry on your order while it’s on the way (We have informed all packages to fail Will saves to give away their position).

For international orders, we have a tracked and un-tracked option for shipping with differing costs.

Payment

What payment do you accept?

We accept PayPal and Credit Card.

Note: We never ever keep your credit card details on file.

What currency are the prices in?

All prices are in Australian Dollars (AUD, or Dollarydoos as we like to call them).

Do you charge GST?

Yes.

Shopping

When is XX coming back into stock?

Being a small store, we only stock a small amount of stock for most items, so we'll sell out from time to time.

However, we're always ordering in more. The most you will generally have to wait for something to come back in is about 2 weeks.

I live in Brisbane, can I pick up my order instead of paying for delivery?

Uunfortunately not at this stage. Our business is still quite small, and operates out of a residential address.

Can I get a discount for bulk orders?

For sure! If you have a big group and want to place a large order, get in contact with us at admin@imaginaryadventures.com.au and we’ll see what we can work out together :)

I run a comic/gaming store, can I buy items at wholesale from you?

For the most part, of course! Get in contact with us via the Wholesale page and we’ll set you up as a retailer, and send through our wholesale price list. We only sell our own products via wholesale, however - so nothing with a brand name (eg. Chessex, Q-Workshop, Third Die)

Minimum order amounts and turn-around times will apply.

How do preorders work?

For some items, we will put them online in advance so you can reserve your stock before it releases. Your items will be shipped as soon as it becomes available.

Sometimes preorder dates do change, so we cannot guarantee the original date advertised will be the date that an item is released.

Returns & Refunds

Something is wrong with my order!

Aww man, that sucks! But never fear, we’re here to look after you! Get in contact with us via email or (even better) through Facebook Messenger on our site, and we’ll help you out.

Click here for full details regarding our returns and refund policies.